Managed IT Services

As a managed service provider, dmi Networking assumes ongoing responsibility for 24x7x365 monitoring, management and problem resolution for all of your PCs, servers, and networking hardware. Instituting a Managed Service solution for your IT needs allow you to outsource all of your IT operations to us.

Prior to the Managed Service model of IT support, break/fix was the standard in IT delivery. The break/fix model is built from hourly rates, and hourly charges were incurred for research and troubleshooting of issues that are identified by the dental client. The Managed Service model, on the other hand, gives us insight into each device on your network and allows us to identify issues before they become symptomatic on your network.

Our Managed Service model includes 24-hour monitoring and reporting on hardware and software processes, thus minimizing the time needed for research and troubleshooting. Additionally, many problems with your systems are identified before they cause issues for you or your employees.

Consider Managed Services as a way to outsource all of your IT needs for a fraction of the cost of a part-time IT employee, giving you a fully staffed tech team to address any issue as part of your contract.

Reduced costs: Dental practices are able to control and reduce their overall operating costs with the flat-fee billing model. Keep your IT budget stable with a monthly fee that covers all of our research, troubleshooting and remediation of your PC and network issues.

24-hour monitoring: We manage all of your vendor relationships, and liaise with your providers for issues with internet slowness/outages, practice management and imaging software issues, PCs issues, and problems with your network equipment. Our “always-on” network monitoring model gives your practice an additional layer of security and peace of mind. Data from our monitoring is aggregated into helpful reports which help our techs to troubleshoot, fix, and test solutions while minimizing valuable labor time from your staff spent hunting down solutions.

We Work for You: As your outsourced IT department, we treat your network as if it were our own. We conduct off-hours maintenance on your equipment, and run regular hardware tests and virus scans so we have the latest information about the health and security of your equipment.