Building a server-workstation environment in any small business is no small task. While it is possible to “do it yourself” and find some initial savings, utilizing a Value Added Reseller like dmi Networking is worth more than what is on the surface of your quote.
Pricing for Hardware is Lower than Retail
The first benefit to finding a Value Added Reseller (VAR) is seen right away on their pricing for equipment. Since they have a contract with the company whose product they are reselling, they are able to obtain the hardware and sell it at or below retail prices. Since the VAR frequently buys in bulk, they get an additional savings for the equipment which is passed on to you.
Dental Value Added Resellers have Dental-Specific Connections
A true dental-specific IT company with years of experience in the field have specific points of contacts for most of the practice management software and dental/imaging hardware retailers, which save the hassle of going through phone support trees. The value of this type of connection is not only valuable when producing a quote for labor on your install, but it maintains its usefulness when troubleshooting software- or hardware-specific issues that can be experienced in any dental office. Consider a problem with Dentrix, Dexis, or Eaglesoft. Instead of waiting on their phone tree, you can call your Dental IT expert and they have their lead techs on speed-dial. As such, one value that is added from a VAR is streamlined support.
There are many start-ups and custom PC builders in the Bay Area. While these companies may employee experienced network and PC technicians, it takes a dental technician to know what hardware configurations are required for dental-specific hardware & software. As a dental Value Added Reseller, the biggest area that we have seen failed installations by local companies is in compatibility with dental x-ray sensors. Our dental technicians know which sensors require 32-bit machines, and which can utilize newer 64-bit machines. Additionally, having worked with all of the practice management software in the industry, we know without a doubt what specifications are required for smooth sailing in your dental practice.
The Biggest Value Added by a VAR is their Warranty
If a dentist decides to obtain their own equipment, their warranty may only include the hardware. Going with a Value Added Reseller and Installer ensures that the warranty is not only on your equipment, but for your installation as well. A good VAR will warranty their work – if your network is not running as expected after a big installation, you can be sure that their techs will be on it. Creating positive customer experiences is job #1 of any successful dental technology company.